ZMobile
ZMobile is a mobile banking application designed to provide users with convenient and secure access to a wide variety of banking services nationwide.
SERVICES / FEATURES
- Transfers (Inter, Intra bank & Mobile Wallet)
- Card Services
- Airtime & Data Purchase (AT, MTN &TELECEL)
- Bill Payment (DSTV, Databank & Ghana.Gov)
- QR Payments
- Daily FX rates
- Scheduled Payments
- Zenith Cash Out (Cardless withdrawal)
- Instant Account Opening
- Biometric Authentication (fingerprint /facial recognition) or PIN
- Cheques (Request, Confirm & Stop Cheque)
- Convert FX to Cedi
- SWIFT transfer
- Zenith Near Me
- Travel Notification
- Investments
CUSTOMER USER GUIDE - INDIVIDUALS
PART 1
- Download the Zmobile App from Appstore/ Playstore
- Click Register
- Enter Account Number
- Select registration mode:
- Hard Token
- OTP
- Internet Banking
- For Option B (OTP)
- Enter your Phone number
- Enter your Date of Birth
- Customer clicks Continue
(An OTP will be sent to the same phone number after verification of details provided)
- Complete the required fields
- Account Password (Password is required to be Six Digits)
- Confirm Password
- Set Transaction PIN (PIN is required to be Four Digits)
- Confirm transaction PIN
(Kindly ensure password details are not repeated or in sequence eg. 00000 /123456)
- Enters OTP sent VIA email /SMS.
- Customer gets an alert of a successful registration.
PART 2
To sign into the mobile app after registration:
- Click on Sign In
- Enter Account Number
- Enter Password
- Select OTP
- Select Register Device
- Provide the following details:
- Enter Account Number
- Enter Phone Number
- Enter Date of Birth
(An OTP will be sent VIA email/ SMS)
- Enter OTP provided
(A successful registration alert will be displayed)
- Enter the following details:
- Enter Account Number
- Enter Password
- Click Log In
CUSTOMER USER GUIDE - SME (SOLE PROPRIETORSHIP)
PART 1
- Download the ZMobile App from Appstore/Playstore
- Click Register
- Enter Account Number
- Select registration mode:
- Hard Token
- OTP
- Internet Banking
- For Option B (OTP)
- Enter your Phone number
- Enter your Date of Incorporation
- Customer clicks Continue
(An OTP will be sent to the same phone number after verification of details provided)
- Complete the required fields
- Account Password (Password is required to be Six Digits)
- Confirm Password
- Set Transaction PIN (PIN is required to be Four Digits)
- Confirm transaction PIN
(Kindly ensure password details are not repeated or in sequence eg. 00000 /123456)
- Enters OTP sent VIA email /SMS.
- Customer gets an alert of a successful registration.
PART 2
To sign into the mobile app after registration:
- Click on Sign In
- Enter Account Number
- Enter Password
- Select OTP
- Select Register Device
- Provide the following details:
- Enter Account Number
- Enter Phone Number
- Enter Date of Incorporation
(An OTP will be sent VIA email/SMS)
10. Enter OTP provided
(A successful registration alert will be displayed)
Enter the following details:
- Enter Account Number
- Enter Password
- Click Log In
Frequently Asked Questions
- How do I unlock my device?
Provide a screenshot of the unlock code and send via mail(info@zenithbank.com.gh or cardservices@zenithbank.com.gh) or via the bank’s live chat on our website. Alternatively, you can call the 24 hour Zenith Direct team on +233 542 000 111 or +233 302 680 884 and provide the unlock code for assistance.
- Can you assist with the transfer procedure via the app.
Log onto the app, click on transfer button, select transfer mode and follow the procedure.
- Does the bank offer investment packages via the app.
Yes, Currently the bank offer investment packages via the app i.e. (Fixed deposit)
- How do I register unto the app?
Refer to ZMmobile User Guide.
- Can you assist with the transfer charges via the app.
- A minimum of GHS 1 and maximum GHS 10 for interbank transfers.
- 1% of the transactional value (maximum GHS 15 for bank to wallet transfers).
- How do I reset my account password via the app.
- Launch the app, enter your account number and click select “forgot password”
- Select the authentication method (Hard Token, OTP, Internet Banking)
- For (OTP) Option
- Enter your Phone number
- Enter your Date of Birth
- Select “continue”
- Enter New Password (Password is required to be Six Digits)
- Confirm Password
- Ensure password details are not repeated or in sequence eg. 00000 /123456
- An OTP will be sent to the same phone number after verification of details provided)
- Enter OTP
- How do I reset or change my transaction PIN via the app.
- Log onto the app, select “my settings” and select “change PIN” or “reset PIN”.
- Select the authentication method (Hard Token, OTP, Internet Banking)
- For (OTP) Option
- Enter your Phone number
- Enter your Date of Birth
- Click “continue”
- Complete the required fields
- New PIN (PIN is required to be Four Digits)
- Confirm PIN
- Ensure PIN details are not repeated or in sequence eg. 00000 /123456
- An OTP will be sent to the same phone number after verification of details provided)
- Enter OTP
